Refund policy

We have a 30-day return policy, which means you have 30 days to return an item from the date you receive it.

Orders can be modified or canceled within 2 hours of placement. Please contact our customer service as soon as possible for assistance.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

If any returned item is soiled or damaged by you, it will not be accepted.

Upon receiving the package, WOYAZA will determine whether the returned product is in as-new condition. No return will be accepted if the item has been visibly used or damaged, making it unsuitable for resale.

You may not request compensation or refund outside of this policy.

You’ll also need the receipt or proof of purchase.

Return Shipping

You are responsible for return shipping costs unless the product arrives damaged or has a severe defect. (We do not ship products with serious quality issues.)

Shipping Fee Rule

You are responsible for the total cost of returning an item to China, including return shipping fees and all customs duties, import taxes, customs clearance fees, and other related charges incurred when the returned item arrives in China, up to a maximum of $100 USD. If the total cost exceeds $100 USD, WOYAZA will cover the amount above $100 USD.
For example, if the total return cost is $120 USD, you will pay $100 USD and WOYAZA will cover the remaining $20 USD. Our contribution will be added back to your refund.

A Friendly Note for Returns

Please use a trackable courier service that allows you to prepay all applicable customs duties, taxes, clearance fees, and related charges for returns to China. These customs charges can be significantly higher if collected by Chinese customs upon arrival. Please confirm that all charges are covered before shipping.

If your return arrives in China with unpaid customs charges, WOYAZA will not pay these charges to collect the parcel. Your refund will be processed once the returned item has been successfully delivered back to us and all applicable return costs have been settled in accordance with the Shipping Fee Rule above.

How to Start a Return

To initiate a return, please send an email with your order number and reason for return to wowo@woyaza.com. The email must include:

Title: “Product Return”
Order number
Your last name
Delivery address
Email address associated with the order

If your return is approved, we’ll send you instructions on how to return your package. Items sent back without first requesting a return will not be accepted.

Please make sure your item is securely packaged to prevent damage during transportation. Items must be unworn and unused.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and make it right as soon as possible.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is delivered to an address within the European Union, you have the right to cancel or return your order within 14 days from the day you receive the goods, for any reason and without justification.

Items must be unworn, unused, with tags, and in their original packaging.

Return shipping costs are the responsibility of the customer unless the item is defective.

To exercise your right of withdrawal, please use the Cancel Order or Return Items function in your order page.

Refunds

We will notify you once your return has been received and inspected, and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 2 business days.

Please note that it may take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at wowo@woyaza.com.

Self-Pickup Orders

If a parcel is not collected within the required timeframe after arrival at the pickup point, it may be automatically returned to us.

In this case, all related costs (including return shipping fees and any applicable handling charges) will be deducted from your refund.

If you request reshipment, additional shipping fees will apply and must be paid before the order is shipped again.

We recommend tracking your delivery updates and collecting your package on time to avoid unnecessary costs.

Contact Us

If you have any questions about returns or refunds, you can always contact us at wowo@woyaza.com.