FAQ
Leather Bags
Ordering and Payment
Do you offer international shipping for your leather handbags?
Yes, we ship our genuine leather handbags worldwide. Orders are processed quickly, and international tracking is provided so you can follow your delivery every step of the way.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, and other popular payment options for secure and convenient checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. Please contact our customer service as soon as possible for assistance.
Do you offer gift wrapping or personalized packaging?
We currently do not offer gift wrapping or personalized packaging, but we do provide complimentary gift options with your purchase.
How can I track my order shipment?
Once your order ships, you will receive a tracking number via email to monitor the delivery status.
Product Quality and Leather Knowledge
Are your leather bags ethically sourced?
Absolutely. We prioritize suppliers who follow ethical and sustainable leather sourcing practices, ensuring animal welfare and environmental responsibility.
Will the leather color fade or change over time?
Genuine leather naturally develops a patina with use and exposure to light, enhancing its beauty. Proper care helps maintain its color and texture longer.
Do you test your bags for durability?
Yes, all bags undergo rigorous quality checks and durability testing to ensure long-lasting performance.
Are the hardware and zippers resistant to tarnishing?
We use high-quality metal hardware with anti-tarnish coatings to keep your bag looking polished over time.
After-Sales Service and Returns
What is your return and exchange policy?
We offer a 30-day return and exchange policy on unused products with original packaging. Please refer to our Returns page for detailed instructions.
How do I initiate a return or exchange?
Contact our customer support team via email or live chat with your order details to start the process.
Do you offer warranty or guarantees on your leather bags?
While we do not provide an extended warranty, all products are inspected for quality before shipping to ensure you receive them in excellent condition.
What should I do if my bag arrives damaged or defective?
Please contact our customer support within 1 day of receipt with photos of the damage or defect. We will assist you with a return or exchange according to our policy.
Fabric Bags
Materials and Craftsmanship
Why do you choose cotton, cotton canvas, and canvas for your bags?
These natural fabrics are durable, breathable, and eco-friendly. They provide a sturdy base for daily use while allowing the handwritten, hand-printed, patchwork, and embroidery designs I create to stand out beautifully. Choosing these materials also supports a more sustainable alternative to synthetic fabrics.
What makes your eco-friendly fabrics special compared to regular fabrics?
Our bags are made from natural, sustainable fabrics that are gentle on the environment while still durable enough for daily use.
Why choose handwritten, hand-printed, patchwork, and embroidery designs?
Handwritten, hand-printed, patchwork, and embroidery designs bring texture, depth, and a unique personal touch that mass-produced patterns cannot achieve, making each bag visually special.
How durable are the handwritten, hand-printed, patchwork, and embroidery designs on your bags?
All handwritten, hand-printed, patchwork, and embroidery designs are carefully crafted and securely attached. With proper use, they remain vibrant and intact for long-term enjoyment.
What are the differences between your bag series?
Each series highlights a unique style — handwritten, hand-printed, patchwork, or embroidery — offering different visual textures and artistic touches. This allows you to choose a bag that best suits your taste and style preferences.
Design & Style
What sizes are available and what can fit inside?
Our bags come in versatile sizes suitable for daily use. Some larger bags can hold laptops, tablets like iPads, books, wallets, and other essentials, making them practical for work, school, or creative projects.
Can the bags adapt to different styles or outfits?
Absolutely. The minimalist yet artistic designs of our bags allow them to complement a wide range of outfits—from casual wear to creative office attire—adding a subtle touch of personality to your look.
Are your bag designs one-of-a-kind?
Yes! Every bag features handwritten, hand-printed, patchwork, or embroidery designs personally created by me. This means that while the style is consistent across a series, each bag carries its own subtle variations, making it truly unique.
What inspires your bag designs?
Each design is inspired by everyday life, nature, and artistic patterns I enjoy creating. This allows every bag to carry a subtle story or creative detail, making your bag not just practical but also a piece of personal expression.
Shipping & Returns
Do you offer international shipping, and can I track my order?
Yes, we ship worldwide! After your order is shipped, you’ll receive a tracking number so you can monitor your package’s journey until it arrives.
What is the estimated shipping time for orders?
Shipping usually takes 7 to 12 business days depending on location and product.
Can I change or cancel my order after placing it?
Once an order is placed, we begin processing it quickly. If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before shipping.
What is your return and exchange policy?
Returns and exchanges are accepted within 30 days of receipt for unused products in original condition. Handmade process variations are not considered defects.