FAQ
Ordering and Payment
Do you offer international shipping for your leather handbags?
Yes, we ship our genuine leather handbags worldwide. Orders are processed quickly, and international tracking is provided so you can follow your delivery every step of the way.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, and other popular payment options for secure and convenient checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. Please contact our customer service as soon as possible for assistance.
Do you offer gift wrapping or personalized packaging?
We currently do not offer gift wrapping or personalized packaging, but we do provide complimentary gift options with your purchase.
How can I track my order shipment?
Once your order ships, you will receive a tracking number via email to monitor the delivery status.
Product Quality and Leather Knowledge
Are your leather bags ethically sourced?
Absolutely. We prioritize suppliers who follow ethical and sustainable leather sourcing practices, ensuring animal welfare and environmental responsibility.
Will the leather color fade or change over time?
Genuine leather naturally develops a patina with use and exposure to light, enhancing its beauty. Proper care helps maintain its color and texture longer.
Do you test your bags for durability?
Yes, all bags undergo rigorous quality checks and durability testing to ensure long-lasting performance.
Are the hardware and zippers resistant to tarnishing?
We use high-quality metal hardware with anti-tarnish coatings to keep your bag looking polished over time.
After-Sales Service and Returns
What is your return and exchange policy?
We offer a 30-day return and exchange policy on unused products with original packaging. Please refer to our Returns page for detailed instructions.
How do I initiate a return or exchange?
Contact our customer support team via email or live chat with your order details to start the process.
Do you offer warranty or guarantees on your leather bags?
While we do not provide an extended warranty, all products are inspected for quality before shipping to ensure you receive them in excellent condition.
What should I do if my bag arrives damaged or defective?
Please contact our customer support within 1 day of receipt with photos of the damage or defect. We will assist you with a return or exchange according to our policy.