How can we help?
Design & Style
What sizes are available and what can fit inside?
Our bags come in different sizes for different carrying needs. Some styles are suited to a few daily essentials, while others offer more room. Check the dimensions and product photos on each product page to see what fits your needs.
Can the bags adapt to different styles or outfits?
Our collection includes different shapes and finishes, from relaxed styles to more structured designs. Choose the one that works with the clothes you wear most and the way you prefer to carry your bag.
What inspires your bag designs?
We look for bags and accessories with details that make them worth carrying, whether it is the shape of a bag, the character of its leather, an original fabric design, or a small handmade touch.
How do I choose the right bag for my needs?
Think about what you usually carry, whether you prefer a crossbody, shoulder bag or tote, and how much room you need. The dimensions, strap details and product photos can help you compare the available styles.
Are the bags suitable for different occasions?
Different styles suit different plans. A crossbody can be convenient when you want your hands free, while a shoulder bag or tote may suit days when you need a different amount of space. Check each product page for its specific size and carrying details.
Materials and Craftsmanship
What type of leather do you use for your leather bags?
Our leather bags are made with premium top-grain cowhide, washed vegetable-tanned leather, and other high-quality genuine leathers. We also use solid copper hardware for a substantial feel and lasting durability. Specific leather types, lining materials, and hardware details vary by design, so please check each product page for the exact specifications.
Are natural marks or variations on genuine leather normal?
Yes. Genuine leather can have natural grain variations, small marks and other surface characteristics. These are part of the material itself and do not necessarily indicate a defect. However, natural variations are different from damage or manufacturing defects.
How do I care for my genuine leather bag?
Keep your bag away from excessive moisture, prolonged direct sunlight and high heat. For routine care, gently wipe the surface with a soft, dry cloth and avoid harsh cleaners or chemicals. For more detailed advice, see our genuine leather care guide.
Will the color and texture of my leather bag look exactly like the photos?
We photograph our products in real settings, but lighting and screen settings can affect how colors appear. Genuine leather also has natural variations in grain and surface texture, so small differences from the photos are possible.
Why do you choose cotton and canvas for your fabric bags?
These natural fabrics are durable, breathable, and eco-friendly. They provide a sturdy base for the hand-lettered, hand-painted, patchwork, and embroidery designs I create to stand out beautifully. Choosing these materials also supports a more sustainable alternative to synthetic fabrics.
Why choose hand-lettered, hand-painted, patchwork, and embroidery designs for your fabric bags?
Hand-lettered, hand-painted, patchwork, and embroidery designs bring texture, depth, and a unique personal touch that mass-produced patterns cannot achieve, making each bag visually special.
How durable are the hand-lettered, hand-painted, patchwork, and embroidery designs on your fabric bags?
All hand-lettered, hand-painted, patchwork, and embroidery designs are carefully crafted and securely attached. With proper use, they remain vibrant and intact for long-term enjoyment.
How do I take care of my canvas bag?
Canvas bags are easy to care for, but a little attention goes a long way. For everyday use, gentle spot cleaning with cold water and a mild detergent is usually enough. If the bag needs a deeper clean, hand washing is recommended to help keep its shape and color. Try to avoid machine washing, bleach, or strong chemicals, as these can weaken the fabric or cause fading. After washing, let it air dry in a cool, ventilated place, away from direct sunlight.
If you’d like a more detailed step-by-step guide, you can read our canvas bag cleaning and maintenance tips here.
Payment & Trust
What payment methods do you accept, and is my shopping secure?
We accept a wide range of secure payment options, including PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay, Discover, Diners Club, and JCB. Your transaction is 100% safe with us. We use industry-standard SSL encryption to protect your data, and we never store your card details.
Where do your bags come from?
Our genuine leather bags are designed and produced in our own factory. Our fabric bags and handmade charms are made in our own studio, where we also create the original artwork and handmade details featured on our fabric bags.
Are your product photos AI-generated?
No. All product photos on our website are taken in real-life settings using natural light. We do our best to show each product as accurately as possible, though slight differences in color, texture, or appearance may occur due to lighting, screen settings, and natural material variations.
Are all WOYAZA products handmade?
No. Our genuine leather bags are produced in our own factory, with some details finished by hand stitching. Our fabric bags and handmade charms are made in our own studio. The fabric bags feature original artwork and handmade details, while each charm is individually handcrafted.
Shipping & Returns
Do you offer free international shipping, and can I track my order?
Yes, we offer free international shipping on orders over $49 USD. After your order is shipped, you’ll receive a tracking number by email. You can monitor your package’s journey directly on our Track Order page, or track it on the global tracking site 17TRACK.
What is the estimated shipping time for orders?
Shipping usually takes 7 to 15 business days depending on your location. If you’d like to see more details about shipping methods, timelines, and tracking, you can check our full shipping policy here.
Can I change or cancel my order after placing it?
Once an order is placed, we begin processing it quickly. If you need to change or cancel your order, please contact us within two hours. We’ll do our best to accommodate your request before shipping.
What is your return and exchange policy?
Returns and exchanges are accepted within 30 days of receipt for unused products in original condition. Handmade process variations are not considered defects. Please refer to our returns page for detailed instructions.
Who should I contact if I have questions about my order?
For any inquiries regarding shipping, returns, or order status, you can
contact me directly via our Contact Us page or email me at wowo@woyaza.com.
I will assist you as soon as possible.